Product Information
All Dildo Dragon orders ship from Chattanooga, Tennessee, United States. Shipping from the U.S. allows us to maintain strict quality control, reliable delivery, and fully discreet packaging for every order.
If an item you're looking for is still listed on our site but shows as out of stock, please contact us at Contact Us. We'll check its status and make sure you have the product details on hand.
We deliberately keep out-of-stock items visible so you can still view the product details or purchase them again once we've restocked. You can filter search results by availability, and in some cases we can notify you by email once a product is back in stock.
Sign up as a Dildo Dragon member to receive discount codes and promotion notifications. Once registration is complete, we'll send offers straight to your inbox so you never miss a sale.
Use the search bar at the top of any page. Enter a keyword or product name and press Enter. You can then refine your results using the filters (price, product type, size, and more).
Reach out to us at [email protected], and we'll be happy to help.
Ordering & Payments
Add your products to the cart, review your order, and enter your payment details at our secure checkout. It only takes a couple of minutes.
Email us as soon as possible at [email protected]. We may be able to update it, but we can't guarantee it since orders are typically processed and shipped quickly. If your order has already entered the shipping process, we won't be able to stop it, but contact us anyway and we'll do what we can.
Contact us within 24 hours of placing your order and we'll do our best to cancel it. We can't guarantee cancellations requested after that window.
First, check your spam or promotions folder, our confirmation emails sometimes get filtered there. If you still can't find it, or think you may have mistyped your email at checkout, contact us at [email protected] and we'll update it for you.
Once your order ships, you'll receive a separate email with a tracking number. You can also track your order anytime on our Order Tracking page. Tracking data can lag slightly behind the carrier's real-time updates, if it looks stalled, contact us with your order number and we'll follow up.
Order confirmed: sent within minutes of checkout, confirming your order is being processed. Order shipped: sent once your package leaves our warehouse, with tracking details. Order delivered: sent once your package has been marked delivered by the carrier.
We don't offer reservations, since our most popular styles are often limited in stock.
All major international credit and debit cards are accepted.
Yes, checkout is fully encrypted. We never share the information collected through your order or inquiries; it's used solely to complete your purchase or respond to your questions.
US dollars (USD) is our default currency. If your local currency isn't available, your order will be charged in USD at a competitive exchange rate.
Double check that your shipping and billing details are correct, then try a different browser or payment method. If the issue persists, contact us at [email protected] or reach out to your bank.
Common causes include: a declined card (expired, insufficient funds, or deactivated), incorrect information (a mistyped card number, expiration date, or CVV), a 3D Secure verification code that wasn't entered or entered incorrectly, a per transaction or daily spending limit on your card, a temporary error on your bank's side, or international restrictions from your bank. If problems continue, please contact your bank or card issuer for details.
Shipping & Delivery
Typical delivery is 3 to 7 business days within the United States. International delivery times vary by region.
We ship to most countries. A small number of destinations are excluded due to international embargoes or customs restrictions, you'll be notified if we can't ship to your location.
International orders may be subject to local taxes or import duties, set by your country's customs authority and outside our control. Please check your local import policies if you're unsure before ordering.
Orders are typically dispatched within 1 business day of payment. Some items may take longer. Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.
For U.S. domestic orders, we ship via USPS, UPS, and FedEx. For international orders, we work with DHL, EMS International, and trusted local courier partners, selected automatically based on your location for the fastest, most reliable, and most discreet delivery.
Shipping fees are calculated at checkout based on your order total and destination, you'll see the exact cost before you pay, with no hidden fees.
Occasional delays can happen due to holidays, peak seasons, customs processing, weather, or carrier issues beyond our control. If your order looks significantly delayed, contact our support team and we'll investigate right away.
Click the tracking link in your shipping confirmation email, visit our Order Tracking page and enter your order number, or track directly on the carrier's website using your tracking number.
Please check around your property and with household members or neighbors first, packages are sometimes received and set aside. If it still doesn't turn up, contact our support team and we'll help investigate.
Multi item orders can ship separately from different fulfillment centers, so packages may arrive at different times with separate tracking numbers. If an item hasn't arrived within a reasonable window, contact us with your order number and we'll track it down.
Yes, as long as your order hasn't shipped yet. Once it's dispatched, we can no longer update the address from our side, you'll need to contact the courier directly to request a redirect.
Exchanges & Returns
Inspect your order as soon as it arrives and don't use the product if you notice any issue. Keep all original packaging and tags, and take clear photos or video as evidence. Then contact us at [email protected] within 14 days of delivery so we can make it right.
For hygiene and safety reasons, we only accept returns or exchanges for defective items, not for change of mind. Contact our support team first at [email protected] with photos or video of the issue so we can confirm eligibility before you send anything back.
Because of the intimate nature of our products, returns are only accepted under strict conditions: the item must be unused, unwashed, and in its original condition, with all packaging, seals, and tags intact. Once the protective seal has been opened, the product can only be returned if it arrived defective or damaged.
Once we receive and inspect your return, we'll email you to confirm and let you know if your refund is approved. Approved refunds are credited back to your original payment method within a set number of business days. If it's taking longer than expected, check with your bank or card issuer first, then contact us at [email protected].
Yes, as long as the item is unopened and unused, or is confirmed defective, you can exchange it for a different size, color, or item.
Contact [email protected] as soon as possible. Cancellation fees may apply depending on how much time has passed since purchase (to cover payment processing charges). If your order has already shipped, we can't cancel it, but you can refuse delivery or initiate a return once it arrives.
Please double check your shipping details at checkout, as your label is printed exactly as entered. Orders returned to us as undeliverable due to an incorrect address may incur a processing fee, and shipping costs are non-refundable.
Contact us at [email protected], or reach us using the details below.