Frequently Asked Questions

Product Information

Where do you ship the items from?

All Dildo Dragon orders ship from Chattanooga, Tennessee, United States. Shipping from the U.S. allows us to maintain strict quality control, reliable delivery, and fully discreet packaging for every order.

Products showing as sold out. What should I do?

If an item you're looking for is still listed on our site but shows as out of stock, please contact us at Contact Us. We'll check its status and make sure you have the product details on hand.

Why do you display products that are out of stock?

We deliberately keep out-of-stock items visible so you can still view the product details or purchase them again once we've restocked. You can filter search results by availability, and in some cases we can notify you by email once a product is back in stock.

How do I get a promo code?

Sign up as a Dildo Dragon member to receive discount codes and promotion notifications. Once registration is complete, we'll send offers straight to your inbox so you never miss a sale.

How do I find the product I'm looking for?

Use the search bar at the top of any page. Enter a keyword or product name and press Enter. You can then refine your results using the filters (price, product type, size, and more).

What do I do if my question isn't covered here?

Reach out to us at support@dildodragon.com, and we'll be happy to help.

Ordering & Payments

How do I order?

Add your products to the cart, review your order, and enter your payment details at our secure checkout. It only takes a couple of minutes.

I picked the wrong size or variant. Can I change it?

Email us as soon as possible at support@dildodragon.com. We may be able to update it, but we can't guarantee it since orders are typically processed and shipped quickly. If your order has already entered the shipping process, we won't be able to stop it, but contact us anyway and we'll do what we can.

How can I cancel my order?

Contact us within 24 hours of placing your order and we'll do our best to cancel it. We can't guarantee cancellations requested after that window.

I didn't receive an order confirmation email. Was it successful?

First, check your spam or promotions folder, our confirmation emails sometimes get filtered there. If you still can't find it, or think you may have mistyped your email at checkout, contact us at support@dildodragon.com and we'll update it for you.

How do I track my order?

Once your order ships, you'll receive a separate email with a tracking number. You can also track your order anytime on our Order Tracking page. Tracking data can lag slightly behind the carrier's real-time updates, if it looks stalled, contact us with your order number and we'll follow up.

What emails will I receive about my order?

Order confirmed: sent within minutes of checkout, confirming your order is being processed. Order shipped: sent once your package leaves our warehouse, with tracking details. Order delivered: sent once your package has been marked delivered by the carrier.

Can I reserve an item to buy later?

We don't offer reservations, since our most popular styles are often limited in stock.

Which payment methods do you accept?

All major international credit and debit cards are accepted.

Are my payments secure?

Yes, checkout is fully encrypted. We never share the information collected through your order or inquiries; it's used solely to complete your purchase or respond to your questions.

Which currencies can I shop in?

US dollars (USD) is our default currency. If your local currency isn't available, your order will be charged in USD at a competitive exchange rate.

I'm having trouble completing my payment.

Double check that your shipping and billing details are correct, then try a different browser or payment method. If the issue persists, contact us at support@dildodragon.com or reach out to your bank.

Why did my card payment fail?

Common causes include: a declined card (expired, insufficient funds, or deactivated), incorrect information (a mistyped card number, expiration date, or CVV), a 3D Secure verification code that wasn't entered or entered incorrectly, a per transaction or daily spending limit on your card, a temporary error on your bank's side, or international restrictions from your bank. If problems continue, please contact your bank or card issuer for details.

Shipping & Delivery

What is the delivery time?

Typical delivery is 3 to 7 business days within the United States. International delivery times vary by region.

Do you ship worldwide?

We ship to most countries. A small number of destinations are excluded due to international embargoes or customs restrictions, you'll be notified if we can't ship to your location.

Will I have to pay taxes or import fees on delivery?

International orders may be subject to local taxes or import duties, set by your country's customs authority and outside our control. Please check your local import policies if you're unsure before ordering.

When will you dispatch my order?

Orders are typically dispatched within 1 business day of payment. Some items may take longer. Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.

Which couriers do you use?

For U.S. domestic orders, we ship via USPS, UPS, and FedEx. For international orders, we work with DHL, EMS International, and trusted local courier partners, selected automatically based on your location for the fastest, most reliable, and most discreet delivery.

How is shipping cost calculated?

Shipping fees are calculated at checkout based on your order total and destination, you'll see the exact cost before you pay, with no hidden fees.

Why is my order late?

Occasional delays can happen due to holidays, peak seasons, customs processing, weather, or carrier issues beyond our control. If your order looks significantly delayed, contact our support team and we'll investigate right away.

How can I track my order?

Click the tracking link in your shipping confirmation email, visit our Order Tracking page and enter your order number, or track directly on the carrier's website using your tracking number.

Tracking says my order was delivered, but I never received it.

Please check around your property and with household members or neighbors first, packages are sometimes received and set aside. If it still doesn't turn up, contact our support team and we'll help investigate.

I ordered multiple items but only received one. Where's the rest?

Multi item orders can ship separately from different fulfillment centers, so packages may arrive at different times with separate tracking numbers. If an item hasn't arrived within a reasonable window, contact us with your order number and we'll track it down.

Can I change my delivery address?

Yes, as long as your order hasn't shipped yet. Once it's dispatched, we can no longer update the address from our side, you'll need to contact the courier directly to request a redirect.

Exchanges & Returns

What should I do if my product arrives damaged, defective, or incorrect?

Inspect your order as soon as it arrives and don't use the product if you notice any issue. Keep all original packaging and tags, and take clear photos or video as evidence. Then contact us at support@dildodragon.com within 14 days of delivery so we can make it right.

How do I return my order?

For hygiene and safety reasons, we only accept returns or exchanges for defective items, not for change of mind. Contact our support team first at support@dildodragon.com with photos or video of the issue so we can confirm eligibility before you send anything back.

What are the conditions for returning a product?

Because of the intimate nature of our products, returns are only accepted under strict conditions: the item must be unused, unwashed, and in its original condition, with all packaging, seals, and tags intact. Once the protective seal has been opened, the product can only be returned if it arrived defective or damaged.

When will I get my refund?

Once we receive and inspect your return, we'll email you to confirm and let you know if your refund is approved. Approved refunds are credited back to your original payment method within a set number of business days. If it's taking longer than expected, check with your bank or card issuer first, then contact us at support@dildodragon.com.

Can I exchange my product?

Yes, as long as the item is unopened and unused, or is confirmed defective, you can exchange it for a different size, color, or item.

How can I cancel my order?

Contact support@dildodragon.com as soon as possible. Cancellation fees may apply depending on how much time has passed since purchase (to cover payment processing charges). If your order has already shipped, we can't cancel it, but you can refuse delivery or initiate a return once it arrives.

What happens if my order can't be delivered due to an incorrect address?

Please double check your shipping details at checkout, as your label is printed exactly as entered. Orders returned to us as undeliverable due to an incorrect address may incur a processing fee, and shipping costs are non-refundable.