Payment Help

Overview

How to pay for your order:

We accept most international debit and credit cards.

Pay with a Debit/Credit Card:

  • Enter checkout
  • Select Debit/Credit Card as your payment method
  • Confirm the transaction
  • Done

If your order cancellation request is approved, we'll process your refund as soon as possible. Please note that a 20% deduction from the payment gateway fee will be applied.

The reasons for payment failure can often be attributed to several factors, including:

  • Card Declined: This can happen if your credit or debit card has expired, there are insufficient funds in your account, or the card has been deactivated.
  • Incorrect Information: If you input incorrect credit card details, such as the card number, expiration date, or CVV code, the transaction may be declined.
  • 3D Secure Lock: Sometimes your bank may require you to verify the transaction using a one-time password (OTP) sent to your phone or email. If you fail to enter this code, or enter it incorrectly, the payment won't go through.
  • Payment Limit or Card Restrictions: Your card may have a limit on the amount that can be charged in a single transaction or in a day. Check whether your card has such limits.
  • Bank Issues: There could be an error on your bank's side or with our payment processor. Try the transaction again after some time, or contact your bank for more information.
  • International Card Restrictions: Occasionally your bank may block international payments or payments from specific locations. If you're paying from a country different from where your card was issued, the transaction may be declined.

If you run into issues while paying through our checkout, contact your bank or card issuer for further details, or reach out to our team below.

Frequently Asked Questions

  • Where do I apply coupons?: Coupons can be applied at checkout, where you enter your shipping information.
  • My card was declined : We accept nearly all international credit and debit cards. If your card was declined, please make sure you have sufficient funds available. If the issue persists, try again with a different card.

Can't find your issue? Contact our team at support@dildodragon.com